Frequently asked questions

We mean an assistant connected to the systems you already run, such as your CRM, website, inbox and documents, rather than a separate chat window. It can look things up, draft replies and carry out agreed tasks using your real data. The aim is for it to work as part of your team's daily routine.

A public chatbot only knows what you paste into it and forgets your context. A built-in assistant is connected to your own records and processes, with permissions you control. That means answers based on your business, not general guesses.

Common tasks include:

• answering customer questions from your own content
• drafting emails and quotes
• summarising enquiries and updating the CRM
• finding information across documents

We start with the repetitive tasks that cost your team the most time.

Yes. We can set up a web concierge that answers questions using your own pages, FAQs and service information, and points visitors to the right next step. You decide what it can and cannot talk about.

We begin by looking at how work actually flows through your business and where time is lost. We then pick one or two clear, measurable tasks to start with. Small, proven wins come before anything larger.

In many cases, yes. We connect to common tools through their official integrations or APIs where they are available. We will tell you honestly during discovery if a system is hard to connect or not worth the effort.

That is not the goal. The assistant handles routine, repeatable work so your people can spend more time on customers and decisions that need judgement. Most businesses find it takes pressure off busy staff rather than removing roles.

From a few pounds a month to run.